Frequently asked questions
Everything you need to know before your meet & greet.
What areas do you serve?
We serve Eugene, Oregon, including neighborhoods from Santa Clara and River Road to South Eugene, Fairmount, Bethel and Churchill.
How do I get started?
Request a free meet & greet using the form. We will reply to confirm a time that works for you.
What services do you offer?
Dog walking, drop-in visits, overnight pet sitting, puppy visits, pet taxi and adventure hikes.
How much does it cost?
Rates depend on the service, visit length and schedule. We share a clear quote after learning about your dog.
Do you walk dogs in the rain?
Yes, rain or shine. We towel your dog off afterward.
Will I get updates?
Yes, a photo and short note after every visit.
How do you handle keys?
Keys are kept secure and labeled without your address, or we use your lockbox or smart lock.
Is Chuck & Co. locally owned?
Yes, Chuck & Co. Pet Care is locally owned and operated in Eugene, Oregon.
How long are your dog walks?
We offer 30-minute and 60-minute walks. Most adult dogs do well with 30 minutes midday; young, high-energy dogs often benefit from the full hour.
How many drop-in visits does my dog need per day?
Most adult dogs do well with two to three visits a day when you are away. Puppies and seniors may need more frequent breaks.
What hours does an overnight sitter stay?
Overnight stays typically run from early evening to the next morning. Midday care can be added with a walk or drop-in visit.
How often should a puppy have a potty break?
A common guideline is about one hour per month of age, up to roughly four to five hours. Visits are scheduled around your pup’s age and progress.
Is my dog secured during the ride?
Always. Dogs ride in a crate or a crash-tested style harness clipped to a seat belt. Loose dogs are never transported.
Are dogs off leash on adventure hikes?
No. Every hike is on leash for safety and to follow local trail rules. A long line may be used in appropriate areas with your approval.